Yes, within 8 days of purchase, you can return your product and receive a refund. Please, ensure the product remains unused and is in its original, sealed packaging. Opened or used earbuds/Ear Pods cannot be returned due to hygienic reasons. ​ You can return your product via this link.

Please contact our customer service . They will assist to find the best possible solution.​

After we have received the product, we will set up a refund process. This process could take up to a maximum of 30 days. You will receive an update per status of the refund process.​

Please check out general terms & conditions, clause 8, to discover our warranty claim conditions.
Our terms and conditions can be found here.

Please contact our customer service and present a bank statement. This shows the required information to find back a receipt in our archive.​
With a copy of the receipt, you can proceed with creating a personal account and case ID where you should upload the receipt.​

Data or software stored on the product may be lost during repair. Capi has no role or responsibility to secure data or software on the product.​ It is up to the customer to ensure that such files have been carefully secured before sending in your product.​

Before sending in your Apple device, the product must be unlocked. Also note that the “find my iPhone/iPad” function must be removed before the device can be repaired. Make sure to store all your personal files as the data could be lost during the repair.​

A repair process could take up to 4-6 weeks, since we cooperate with external certified repair centres.