Support

Start a return

At Capi, we’re committed to providing exceptional service across all the countries where we operate.
Our Customer Service team is here to ensure any problems with your purchase are resolved efficiently and to your satisfaction. 

Changed your mind? No problem! You can return or exchange your purchase within 8 days, provided it’s unused, in its original closed packaging and in perfect condition. Please contact our Customer Service, and our team will be happy to help you.

2 Years Guarantee

We offer a worldwide, two-year guarantee on all products purchased at one of our stores. In case of product malfunction, Capi’s Customer Service department will assist with repairs or product replacement. Please make sure to keep your receipt.

Return a purchase

Not happy with your purchase? No problem! Within 8 days of purchase, you can return or exchange your product with your receipt. Just make sure it is fully intact, unused and in the original packaging

View return status

Print return labels and check the status of your recent returns

Read FAQ

Open inquiry

No worries! You can return or exchange your item within 8 days of purchase, as long as it’s unused, intact, and in its original packaging. Simply bring your receipt to one of our stores, and we’ll take care of the rest.

Get in Touch

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    Visiting address 

    Capi-Lux Netherlands
    B.V., Slego 2 

    1046 BM Amsterdam 
    The Netherlands 

    Office hours

    Mon to Fri
    08:30 – 16:30 (CET)

    Postal address 

    Capi-Lux Netherlands B.V. , Slego 2 

    Legal seat Amsterdam, The Netherlands 

    Company registration number 33179510 

    VAT Number NL007308474B01 

    Service & returns
    +31 23 56 99 520

    service@capi.com

    Mon to Fri
    08:30 – 16:30 (CET)